Shipping policy

At Sollevato, we aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During new launches, sales, or busy periods, processing times may be slightly longer.

UK Shipping

Standard Free Delivery (3–5 business days)

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

International Shipping

We currently ship to selected international destinations. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Please note that international customers are responsible for any customs duties, import taxes, or additional charges imposed by their local authorities.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking link by email once your order has been dispatched.

Delays

While we do our best to meet the estimated delivery times, delays may occasionally occur due to courier issues, severe weather, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Sollevato cannot be held responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at support@sonosollevato.com. We will work with the courier to resolve the issue as quickly as possible.